Terms of Service

 

Terms of Service

Agreement Between User and LTI Hangar

Welcome to https://www.ltihangar.com/.

The LTI Hangar website (the “Site”) is comprised of various web pages operated by LTI Hangar.

This website is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein (the “Terms”). By accessing or using this Site, you agree to comply with these Terms. Please read them carefully and keep a copy for your records.


About Our Website

https://www.ltihangar.com/is an online platform that provides services and content related to the video game Star Citizen.

This website operates independently and is not affiliated with, endorsed by, or associated with Cloud Imperium Games, Roberts Space Industries, or their partners.

All game names, trademarks, and copyrights belong to their respective owners.


Orders and Service Availability

We strive to ensure that all services and products listed on this website are available and accurately described. However, we reserve the right to:

  • modify prices or information

  • limit quantities

  • cancel orders when necessary

If an order cannot be completed for any reason, customers will be notified and any payment made will be handled accordingly.


Digital Content

Some products or services available through this website may involve digital content or online services.

By purchasing such products or services you acknowledge that:

  • delivery may occur electronically

  • access may be provided through online systems

  • delivery may occur shortly after purchase

Due to the nature of digital content, once delivery has been completed it may not be possible to reverse or cancel the transaction.


Refund Policy

Refunds or replacements may be provided in situations where:

  • a service cannot be completed, or

  • an error occurs during fulfillment.

Once a product or service has been successfully delivered, refunds may not always be possible depending on the circumstances.

For full details please refer to the Refund Policy available on this website.


Third-Party Services

Some services provided through this website may involve systems or platforms operated by third parties.

We are not responsible for:

  • software issues

  • service interruptions

  • system maintenance performed by third-party providers

Any such issues should be addressed through the appropriate platform or provider when applicable.


User Accounts

If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.


Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected and used.


Electronic Communications

By using this website or contacting us by email, you consent to receive communications electronically.

These communications may include order information, service updates, or support responses.


Limitation of Liability

To the maximum extent permitted by law, LTI Hangar shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or its services.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.


Changes to Terms

LTI Hangar reserves the right to modify these Terms at any time. Updated versions will be published on this page.

Continued use of the website after changes are made constitutes acceptance of the updated Terms.


Contact Information

If you have any questions regarding these Terms, please contact us.

LTI Hangar

Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email
support@starcitizenshop.com

Game Packages

Les Game Packages incluent l’accès à Star Citizen et/ou Squadron 42.
Vous pouvez le vérifier en regardant si le pledge contient un digital download pour l’un des deux jeux.

Standalone Ships / Vehicles

Les items Standalone incluent uniquement le Ship ou le Vehicle lui-même, et ne donnent pas accès au jeu.
Ils incluent généralement une assurance, un hangar, et parfois des items supplémentaires.
Si le Vehicle n’est pas encore flight-ready, un loaner temporaire sera fourni.

CCU’d Ships / Vehicles

Un Ship CCU’d est créé en upgradeant un Ship LTI de base, de valeur inférieure, vers une version finale de valeur plus élevée.

Cette méthode permet d’obtenir des Ships LTI à prix réduit, et nous vous faisons profiter de ces économies.

Notes importantes :

Le Gift Email peut afficher uniquement le Ship de base.

Le Ship final upgrade apparaîtra dans votre hangar in-game.

Si le pledge est melt, seul le pledge de base d’origine restera.

Original Concept

Les Ships Original Concept sont des versions proposées très tôt par CIG, souvent avec les meilleurs bonus, comme la LTI et des items supplémentaires.

Ces versions sont très recherchées par les collectionneurs, car les releases suivantes n’incluent généralement pas les mêmes avantages.

CCU (Cross-Chassis Upgrades)

Les CCU permettent d’upgrade un Ship ou Vehicle vers un autre Ship ou Vehicle de valeur supérieure.

Seul le Ship change : les autres éléments, comme l’assurance et le hangar, restent les mêmes.

Note : vous ne pouvez pas upgrade vers un Ship de valeur égale ou inférieure.

Warbond CCU

Les Warbond CCU doivent être achetés en cash, et non avec du store credit.

Ils incluent souvent des avantages supplémentaires, comme des réductions, une meilleure assurance ou des bonus items.

UEC (Release Currency)

UEC est la monnaie utilisée lors du lancement officiel du jeu, en version 1.0.

Elle n’apparaîtra pas dans votre balance avant cette période.

aUEC (Test Currency)

L’aUEC est la monnaie de test actuellement utilisée in-game.

Les montants de départ dépendent des conditions de test définies par CIG et peuvent inclure des ajustements temporaires.

Insurance

Tous les Ships incluent une durée d’assurance pouvant aller de quelques mois jusqu’à la Lifetime Insurance (LTI).

Les timers d’assurance ne commenceront qu’au lancement officiel du jeu.

La LTI est l’option la plus recherchée, car elle évite d’avoir à payer des coûts de renouvellement à l’avenir.