Purchase Protection

When you make a purchase on our website, we aim to ensure that you receive the item or service as described.
If we are unable to complete the delivery as expected, you may choose between a replacement or a full refund.

Customers have the flexibility to select the option that best suits their needs when an order cannot be completed.

After-Sale Protection

In the rare event that an issue occurs during the delivery process, our team will review the situation and work with you to resolve it.

If the issue is confirmed to be related to our fulfillment process, we may offer one of the following solutions:

• Replacement of the item

• Full refund of the order

• Alternative solution when appropriate

Our goal is to ensure that every customer receives the service or product they purchased.

Star Citizen In-Game Changes Notice

Please note that Star Citizen is currently under active development and remains in an alpha stage.

During the development process, the game developer may modify ships, vehicles, items, or other in-game content as part of balancing or feature updates.

StarCitizenShop has no control over these development decisions and cannot be held responsible for changes made within the game.

If you experience unusual in-game behavior or technical issues, we recommend contacting the game developer or using the appropriate in-game support options.