Terms of Service
Terms of Service
Agreement Between User and LTI Hangar
Welcome to https://www.ltihangar.com/.
The LTI Hangar website (the “Site”) is comprised of various web pages operated by LTI Hangar.
This website is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein (the “Terms”). By accessing or using this Site, you agree to comply with these Terms. Please read them carefully and keep a copy for your records.
About Our Website
https://www.ltihangar.com/is an online platform that provides services and content related to the video game Star Citizen.
This website operates independently and is not affiliated with, endorsed by, or associated with Cloud Imperium Games, Roberts Space Industries, or their partners.
All game names, trademarks, and copyrights belong to their respective owners.
Orders and Service Availability
We strive to ensure that all services and products listed on this website are available and accurately described. However, we reserve the right to:
-
modify prices or information
-
limit quantities
-
cancel orders when necessary
If an order cannot be completed for any reason, customers will be notified and any payment made will be handled accordingly.
Digital Content
Some products or services available through this website may involve digital content or online services.
By purchasing such products or services you acknowledge that:
-
delivery may occur electronically
-
access may be provided through online systems
-
delivery may occur shortly after purchase
Due to the nature of digital content, once delivery has been completed it may not be possible to reverse or cancel the transaction.
Refund Policy
Refunds or replacements may be provided in situations where:
-
a service cannot be completed, or
-
an error occurs during fulfillment.
Once a product or service has been successfully delivered, refunds may not always be possible depending on the circumstances.
For full details please refer to the Refund Policy available on this website.
Third-Party Services
Some services provided through this website may involve systems or platforms operated by third parties.
We are not responsible for:
-
software issues
-
service interruptions
-
system maintenance performed by third-party providers
Any such issues should be addressed through the appropriate platform or provider when applicable.
User Accounts
If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
Privacy
Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected and used.
Electronic Communications
By using this website or contacting us by email, you consent to receive communications electronically.
These communications may include order information, service updates, or support responses.
Limitation of Liability
To the maximum extent permitted by law, LTI Hangar shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or its services.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
Changes to Terms
LTI Hangar reserves the right to modify these Terms at any time. Updated versions will be published on this page.
Continued use of the website after changes are made constitutes acceptance of the updated Terms.
Contact Information
If you have any questions regarding these Terms, please contact us.
LTI Hangar
Address
1500 N Grant St Ste R
Denver, CO 80203
United States
Game Packages
Game Packages include access to Star Citizen and/or Squadron 42.
You can confirm this by checking if the pledge contains a digital download for either game.
Standalone Ships / Vehicles
Standalone items include only the ship or vehicle itself and do not grant game access.
They usually come with insurance and a hangar, and sometimes extra items.
If the vehicle is not yet flight-ready, a temporary loaner will be provided.
CCU’d Ships / Vehicles
A CCU’d ship is created by upgrading a lower-cost LTI base ship into a higher-value final version.
This method allows access to discounted LTI ships, and those savings are passed on to you.
Important notes:
The gifting email may show only the base ship
The final upgraded ship appears in your in-game hangar
If melted, only the original base pledge remains
Original Concept
Concept ships are early-stage releases from CIG, often including the best bonuses such as LTI and extra items.
These versions are highly collectible since later releases usually don’t include the same perks.
CCU (Cross-Chassis Upgrades)
CCUs allow you to upgrade from one ship or vehicle to a higher-value one.
Only the ship changes — all other items like insurance and hangar remain the same.
Note: You cannot upgrade to a ship of equal or lower value.
Warbond CCU
Warbond CCUs must be purchased with cash (not store credit).
They often include added benefits such as discounts, improved insurance, or bonus items.
UEC (Release Currency)
UEC is the currency used when the game officially launches (version 1.0).
It won’t appear in your balance until that time.
aUEC (Test Currency)
aUEC is the current in-game testing currency.
Starting amounts depend on testing conditions set by CIG and may include temporary adjustments.
Insurance
All ships come with insurance durations ranging from a few months to Lifetime Insurance (LTI).
Insurance timers will only begin once the game officially launches.
LTI is the most valuable option as it removes the need for future renewal costs.
