Buyer Protection
Purchase Protection
When you make a purchase on our website, we aim to ensure that you receive the item or service as described.
If we are unable to complete the delivery as expected, you may choose between a replacement or a full refund.
Customers have the flexibility to select the option that best suits their needs when an order cannot be completed.
After-Sale Protection
In the rare event that an issue occurs during the delivery process, our team will review the situation and work with you to resolve it.
If the issue is confirmed to be related to our fulfillment process, we may offer one of the following solutions:
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Replacement of the item
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Full refund of the order
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Alternative solution when appropriate
Our goal is to ensure that every customer receives the service or product they purchased.
Star Citizen In-Game Changes Notice
Please note that Star Citizen is currently under active development and remains in an alpha stage.
During the development process, the game developer may modify ships, vehicles, items, or other in-game content as part of balancing or feature updates.
StarCitizenShop has no control over these development decisions and cannot be held responsible for changes made within the game.
If you experience unusual in-game behavior or technical issues, we recommend contacting the game developer or using the appropriate in-game support options.
Game Packages
Game Packages include access to Star Citizen and/or Squadron 42.
You can confirm this by checking if the pledge contains a digital download for either game.
Standalone Ships / Vehicles
Standalone items include only the ship or vehicle itself and do not grant game access.
They usually come with insurance and a hangar, and sometimes extra items.
If the vehicle is not yet flight-ready, a temporary loaner will be provided.
CCU’d Ships / Vehicles
A CCU’d ship is created by upgrading a lower-cost LTI base ship into a higher-value final version.
This method allows access to discounted LTI ships, and those savings are passed on to you.
Important notes:
The gifting email may show only the base ship
The final upgraded ship appears in your in-game hangar
If melted, only the original base pledge remains
Original Concept
Concept ships are early-stage releases from CIG, often including the best bonuses such as LTI and extra items.
These versions are highly collectible since later releases usually don’t include the same perks.
CCU (Cross-Chassis Upgrades)
CCUs allow you to upgrade from one ship or vehicle to a higher-value one.
Only the ship changes — all other items like insurance and hangar remain the same.
Note: You cannot upgrade to a ship of equal or lower value.
Warbond CCU
Warbond CCUs must be purchased with cash (not store credit).
They often include added benefits such as discounts, improved insurance, or bonus items.
UEC (Release Currency)
UEC is the currency used when the game officially launches (version 1.0).
It won’t appear in your balance until that time.
aUEC (Test Currency)
aUEC is the current in-game testing currency.
Starting amounts depend on testing conditions set by CIG and may include temporary adjustments.
Insurance
All ships come with insurance durations ranging from a few months to Lifetime Insurance (LTI).
Insurance timers will only begin once the game officially launches.
LTI is the most valuable option as it removes the need for future renewal costs.
