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Why Players Choose LTI Hangar
Fast ship delivery, real support, and a clear RSI gifting process — built for Star Citizen players who want a smoother buying experience.
Average 20–30 minute delivery
24/7 Discord customer support
A team formed by gamers with over ten years of experience.
Secure Shopping,Own stock, not third-party listings
Reliable After-Sale Support
Orders can be tracked in real time.
Frequently Asked Questions
How long does delivery usually take?
- Star Citizen ship,ccu,paints,items orders are usually delivered within 20–30 minutes. In rare cases, delivery may take up to 12 hours due to order volume, RSI gifting limits, account status, or manual verification requirements.
- In most cases, we do not allow ship deliveries to exceed 12 hours unless there is an exceptional issue such as RSI system limitations, account restrictions, or required customer verification.
Is my ship order protected?
- Yes. Security and reliability are our top priorities. All ships sold by LTI Hangar come from our own inventory, with no external sellers or unknown third-party suppliers involved.
- Each ship order is handled with clear delivery records, allowing the delivery process to be reviewed and traced if support is ever needed. We also provide 6-month after-sale protection for eligible delivery-related issues.
- This level of own-stock control, traceable delivery, and after-sale protection is not commonly offered by many third-party marketplaces, which is why many customers choose LTI Hangar for safer Star Citizen ship purchases.
What is the 6-month after-sale protection?Why Other Marketplaces Cannot Offer This?
- In the extremely rare event that an issue occurs with an item during delivery or within up to 6 months after delivery has been completed, we will conduct an investigation. If it is determined that the issue was caused by our fault, we will provide either a replacement or a refund.
- To help us review the case accurately, you may be required to assist us by providing relevant evidence, such as RSI Hangar screenshots, order details, and RSI Hangar Log records.
- The RSI Hangar Log can help track the status and history of each ship, including whether the item was claimed, exchanged, melted, transferred, or otherwise changed after delivery. We will review the evidence you provide to determine the cause of the issue.
- This level of protection is not commonly offered by many third-party marketplaces because they often rely on external sellers or mixed inventory sources. At LTI Hangar, all ships come from our own inventory, and each order has clear delivery records, allowing us to provide safer and more reliable support.
Can I request a refund after claiming the ship,ccu,paints,items?
- Once the RSI gift has been claimed, the ship,ccu,paints,items becomes bound to the receiving RSI account. Due to the limitations of the Star Citizen gifting system, a claimed ship normally cannot be gifted again, returned, reversed, or re-delivered. For this reason, claimed items are normally not eligible for cancellation or refund.
- A correction, replacement, or refund may only be provided if we confirm that the issue was caused by our side, such as a wrong item being sent, an order delivery error, or another verified delivery issue caused by us.
- Before claiming the RSI gift, please make sure you are logged into the correct RSI account. Once the gift is claimed to the wrong account, it normally cannot be moved to another account.
What happens if the wrong ship,ccu,paints,items is delivered?
If we confirm that the wrong item was delivered due to our error, we will review the case and provide a correction, replacement, or refund where applicable. Please contact us with your order number, checkout email, and clear screenshots of your RSI Hangar.
Why are the names of the Star Citizen ships I received different?
Standalone CCU'ed is a complete ship or vehicle. It is not an upgrade! CCU'ed simply means that it was created by upgrading a smaller ship or vehicle to the one you are buying. Please also note that in the gift email, only the ship that was used as the base for upgrading will be named. Please don't worry, the actual ship you will see in your hangar will be the one you've ordered.
For example, this is how a CCU'ed Polaris looks like in hangar on RSI website.


HOW IT WORKS
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Secure delivery and buyer protection.
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