Star Citizen Store Terms of Service (aUEC Delivery Time & Delayed Delivery Compensation)
Star Citizen AUEC Shipping Instructions
Welcome to starcitizenshop.com, we provide safe and fast AUEC transaction services.
1. Important Notes (Make sure to provide)
Character name (distinguish spelling and special symbols).
RSI @Hndle (https://robertsspaceindustries.com/account/settings).
Correct and valid email address (Email address filled in when placing an order).
2. AUEC Delivery Instructions
- Standard time: Orders are usually received within 3-5 minutes.
- Service guarantee: 99.9% of orders are completed on time, with a delay rate of less than 0.1%.
- Delayed delivery compensation agreement: If AUEC is not received within 30 minutes of delay → Please contact us through the "chat" or "discord" in the lower right corner of the website to apply for compensation for delayed delivery.
- Service guarantee: All products in this mall are obtained through formal and legal channels.
3. AUEC Compensation Force Majeure Clause
- Incorrect information provided by the customer (spelling error of character name/handle ID, special symbol error, invalid email address, etc.).
- Need to confirm some information with the customer.
- Server maintenance or version update (failure to update to the latest version will cause delivery failure).
- When the server has an infinite login state, thereby extending the login time (we will try to avoid it).
- The above circumstances are considered force majeure and may result in exemption of AUEC compensation.
AUEC Delayed Delivery Compensation Standards
For delayed delivery, compensation is based on the following standards.
30 minutes of non-delivery: you can apply for compensation of 5% of the purchase quantity (for example, if the purchase quantity is 100M, we will send you 105M).
1 hour of non-delivery: you can apply for compensation of 10% of the purchase quantity (for example, if the purchase quantity is 100M, we will send you 110M).
If your order encounters a delay, please contact us through the "chat" or "discord" in the lower right corner of the website to apply for delayed delivery compensation.
4. When Order Information Confirmation Is Required
Notification method: All status update notifications will be sent via the email address you provided (the email address you filled in when placing the order). It is recommended that you check your email regularly.
Support Channels (Customer Service, How to Contact)
Real-time support:
If you have any questions, you can click on the 'Chat' at the bottom right of the website to contact us.
We will respond in real time 24/7. We look forward to your arrival.
Email support:
Email to support: support@starcitizenshop.com
(response time <5 minutes)
Software support:
Contact customer service via Discord.
(response time <5 minutes)
Game Packages
Game Packages include access to Star Citizen and/or Squadron 42.
You can confirm this by checking if the pledge contains a digital download for either game.
Standalone Ships / Vehicles
Standalone items include only the ship or vehicle itself and do not grant game access.
They usually come with insurance and a hangar, and sometimes extra items.
If the vehicle is not yet flight-ready, a temporary loaner will be provided.
CCU’d Ships / Vehicles
A CCU’d ship is created by upgrading a lower-cost LTI base ship into a higher-value final version.
This method allows access to discounted LTI ships, and those savings are passed on to you.
Important notes:
The gifting email may show only the base ship
The final upgraded ship appears in your in-game hangar
If melted, only the original base pledge remains
Original Concept
Concept ships are early-stage releases from CIG, often including the best bonuses such as LTI and extra items.
These versions are highly collectible since later releases usually don’t include the same perks.
CCU (Cross-Chassis Upgrades)
CCUs allow you to upgrade from one ship or vehicle to a higher-value one.
Only the ship changes — all other items like insurance and hangar remain the same.
Note: You cannot upgrade to a ship of equal or lower value.
Warbond CCU
Warbond CCUs must be purchased with cash (not store credit).
They often include added benefits such as discounts, improved insurance, or bonus items.
UEC (Release Currency)
UEC is the currency used when the game officially launches (version 1.0).
It won’t appear in your balance until that time.
aUEC (Test Currency)
aUEC is the current in-game testing currency.
Starting amounts depend on testing conditions set by CIG and may include temporary adjustments.
Insurance
All ships come with insurance durations ranging from a few months to Lifetime Insurance (LTI).
Insurance timers will only begin once the game officially launches.
LTI is the most valuable option as it removes the need for future renewal costs.
