If you have retrieved a ship through an ASOP terminal but cannot find it, start by checking which hangar or landing pad the terminal assigned to it.

Your ship does not always appear in your Personal Hangar. Depending on your location and the ship being retrieved, it may be assigned to a local Public Hangar or another designated landing area.

RSI's Hangar FAQs advise players to note the assigned hangar pad after requesting a ship.

The first step is to determine whether the ship was successfully retrieved but is difficult to locate, or whether the retrieval itself failed.

Quick Answer: Where Is My Ship in Star Citizen?

If you cannot find your ship after using ASOP:

1. Check the terminal. Confirm the ship's status and whether retrieval succeeded.
2. Read the assigned location. Note the hangar or landing pad shown by ASOP.
3. Choose the correct elevator destination. Select the assigned location.
4. Enter the designated hangar. Check the ship-loading area after retrieval finishes.
5. Troubleshoot if necessary. If the ship is missing, read any ASOP error and check the current RSI Known Issues.

RSI's Getting Started in the 'Verse guide explains the normal beginner process: retrieve the ship and use the nearby elevators to reach its assigned hangar or landing bay.

For help with the terminal controls themselves, see How to Use the ASOP Terminal in Star Citizen.

How to Find Your Ship Step by Step

Step 1: Check the ASOP Terminal

Return to the ASOP terminal and check the status of the ship you requested.

If retrieval did not complete, resolve that problem before searching the hangar. If the terminal confirms retrieval, check the assigned location.

Do not file an insurance claim simply because you cannot immediately see the ship. Confirm its status first.

Step 2: Read the Assigned Hangar or Landing Pad

Your ship may be assigned to:

• Your Personal Hangar.
• A local Public Hangar.
• Another designated hangar or landing pad.

The correct location depends on the retrieval circumstances. If you left the terminal without checking the result, return to ASOP and confirm the location before continuing.

Step 3: Select the Correct Elevator Destination

At a spaceport, follow the signs to the hangar elevators near the ASOP terminals.

Use the elevator interface to select the hangar or landing area assigned to your ship. Routes vary by location, so follow the in-game signs rather than assuming every city uses the same route.

RSI's Getting Started guide provides beginner routes to vehicle retrieval areas in the main starting cities.

Step 4: Check the Assigned Hangar

Once you enter the correct hangar, check the ship-loading area and allow the retrieval process to finish.

If the hangar remains empty, return to ASOP and verify the ship's status instead of repeatedly searching other hangars.

Step 5: Distinguish a Location Problem From a Spawning Problem

There are two different situations:

• ASOP successfully retrieved the ship, but you cannot find it. Recheck the assigned hangar, landing pad, and elevator destination.
• ASOP failed to retrieve the ship, or the ship never appeared. Read the error message and follow the relevant troubleshooting instructions below.

This distinction helps you choose the appropriate next step.

Personal Hangar vs Public Hangar: Where Should You Look?

Your Personal Hangar is physically tied to your selected residence. Public Hangars provide local ship access while you are away from home or when a different hangar size is required.

Situation	Where to Look
You retrieved a ship at your home location	Check the location assigned by ASOP
You retrieved a ship away from home	Check the local Public Hangar or assigned landing pad
Your ship is too large for your Personal Hangar	Check the larger hangar assigned by the spaceport
You do not know where the ship was sent	Return to ASOP and check the retrieval result
The terminal returned an error	Follow the relevant troubleshooting instructions

RSI confirms in its Hangar FAQs that Public Hangars provide access away from home and can be used when a retrieved ship cannot fit in the assigned Personal Hangar.

When you first enter the Persistent Universe and select your Primary Residence, the game assigns your Personal Hangar size based on your pledges. The assigned hangar accommodates the largest ship in your eligible fleet at that time. Acquiring a larger ship afterward does not automatically upgrade the hangar.

If your ship requires a larger hangar, check the location assigned by ASOP. The Star Citizen Personal Hangar Guide explains the residence and hangar-size rules in more detail.

What If Your Ship Is Missing From ASOP?

If the ship does not appear in the terminal at all, the problem is different from being unable to find its assigned hangar.

Identify the symptom before choosing a workaround:

• An owned ship is missing from the terminal.
• A rental ship does not appear.
• The expected Deliver option is missing.
• ASOP displays an error when retrieving the ship.
• A ship appears on the platform but is stored again too quickly.
• Duplicate entries for the same ship appear.

These problems have different documented responses.

Rental Ships Not Showing in ASOP

The Star Citizen Alpha 4.10.2 Known Issues page lists an issue where rental ships do not appear in ASOP terminals.

RSI says it is working on a fix. Some players have reported success after restarting their router and flushing DNS, but these reports do not establish a guaranteed solution.

If your missing ship is rented, check the current Known Issues page before assuming the rental has been lost. This reported workaround applies to the rental-ship issue, not every missing-ship problem.

The Deliver Option Is Missing

The Alpha 4.10.2 Known Issues page also documents an issue where some ASOP terminals fail to show the expected Deliver option.

RSI has observed this at Levski and Checkmate and notes that it may occur elsewhere.

The documented workarounds are:

• Restart the game.
• Try accessing the ship from another location.

These are workarounds for the documented issue, not universal ASOP troubleshooting rules. Check the current RSI guidance before considering an insurance claim.

ASOP Says “Failed to Retrieve Vehicle”

If the terminal displays Failed to retrieve vehicle, read the message and note what happened.

RSI's official Why can't I spawn my ship? troubleshooting guide recommends reporting the problem through the Issue Council.

Follow the documented sequence:

1. Try another location first. Get a ride to another location and attempt to retrieve the ship there.
2. Consider the cargo workaround only if the problem persists. RSI says that if moving to a different system does not resolve the error, you can try purchasing cargo for the affected ship before traveling to another location.
3. Report persistent problems. If the error continues, report the reproducible behavior through the RSI Issue Council.

The cargo suggestion is an RSI-documented fallback for this particular spawning error, not a normal ship-retrieval step. It is not guaranteed to work.

For more detailed troubleshooting, continue with the dedicated Ship Won't Spawn guide.

Duplicate Ships Appear in ASOP

RSI documents cases where multiple entries for the same ship appear in the terminal.

Its ship-spawning troubleshooting guide recommends trying the entry with the highest numerical suffix, such as Aurora MR - 3. In general, one of the listed entries should be flyable.

If duplicate entries or another bug leave all your ships unusable, contact RSI Support to discuss possible options. Support cannot guarantee that it will restore access to your ships.

For reproducible gameplay bugs, use the Issue Council.

Your Ship Appears on the Platform but Is Stored Again

RSI's ship-spawning troubleshooting guide documents a specific problem where a retrieved ship is stored too quickly.

Its first recommended workaround is to spawn a different ship before retrieving the intended ship again.

If you have no other ship available, RSI documents a more specific fallback: file an insurance claim on the affected ship immediately after it appears on the platform, before it disappears.

This is a workaround for that particular symptom, not a normal way to find a ship. Claim initiates the insurance replacement process, so do not use it casually for an ordinary location mistake.

What If Your Ship Is Too Large for Your Hangar?

RSI assigns the initial Personal Hangar size based on your pledges when you first select your Primary Residence. Acquiring a larger ship afterward does not automatically increase the assigned hangar size.

If the ship cannot fit, check ASOP for the assigned location. A suitable Public Hangar may be available when a larger hangar is required.

For the full rules, see the Star Citizen Personal Hangar Guide.

What You Should Not Do When You Cannot Find Your Ship

• Do not assume the ship must be in your Personal Hangar. ASOP may assign it to a Public Hangar or another location.
• Do not file a claim just because you cannot find it. Claim is an insurance replacement process, not a general search function.
• Do not ignore ASOP errors. Read the message and follow the matching official troubleshooting guidance.
• Do not apply one workaround to every problem. Missing rental ships, missing Deliver options, failed retrievals, duplicate entries, and rapidly stored ships are distinct symptoms.

Star Citizen Ship Missing FAQ

Where Is My Ship After I Retrieve It?

Check the location shown by ASOP. Your ship may be assigned to your Personal Hangar, a Public Hangar, or another designated landing area.

Why Is My Ship Not in My Personal Hangar?

You may be away from your home location, the ship may require a different hangar size, or ASOP may have assigned it elsewhere. Check the retrieval result first.

Why Is My Rental Ship Missing From ASOP?

The Alpha 4.10.2 Known Issues page lists a problem with rental ships not appearing in ASOP terminals. RSI has received reports of success with a router restart and DNS flush, but neither is a guaranteed fix.

What Should I Do If ASOP Says “Failed to Retrieve Vehicle”?

Try retrieving the ship from another location first. If that fails, consult RSI's ship-spawning troubleshooting guide for the specific cargo workaround and reporting instructions.

Why Is the Deliver Button Missing?

Alpha 4.10.2 Known Issues lists a problem where some ASOP terminals do not show Deliver. RSI recommends restarting the game or trying another location.

Continue Your Star Citizen Roadmap

Personal Hangar → ASOP Terminal → Find Your Ship → Start Your Ship → Leave the Hangar

• Previous: How to Use the ASOP Terminal
• Related: Star Citizen Personal Hangar Guide
• Detailed troubleshooting: Ship Won't Spawn
• Next: How to Start Your Ship in Star Citizen

If ASOP successfully retrieved your ship, locate the assigned hangar or pad. If retrieval failed, resolve that issue before continuing to the normal flight sequence.

Final Summary

To find your ship in Star Citizen, check ASOP, note the assigned hangar or landing pad, and select that destination through the nearby elevators.

If the ship is missing, confirm whether retrieval succeeded before troubleshooting. For known ASOP problems, follow the relevant RSI instructions rather than treating every symptom as the same bug.

Once you reach the correct hangar or pad, continue with How to Start Your Ship in Star Citizen.

How We Keep This Guide Updated

This guide uses first-party RSI documentation for normal ship retrieval, hangar assignments, and troubleshooting. Patch-specific problems are kept separate from normal gameplay rules.

At the time of review, RSI's Development Hub lists Alpha 4.10.2 as its latest patch release. The corresponding Known Issues page, updated October 9, 2026, still lists rental ships missing from ASOP and some terminals missing the Deliver option. These issues should be rechecked when a new LIVE release becomes available.